Refund policy

Returns
We accept return requests within 30 days after you receive your item, subject to the eligibility requirements and
exceptions below. To be eligible for a return, the item must be in the same condition in which it was received, unworn
or unused, with tags when applicable, and in its original packaging. Proof of purchase is required.
How to request a return
To request a return, contact us at shop@asnovidentalinstituteedu.net before sending any item back. If your return
is accepted, we will provide instructions regarding how and where to send your package. Items returned without prior
authorization may not be accepted.
Made-to-order and personalized items
Many ASNOVI Shop products are produced on demand. Personalized or custom-made products - including items
customized with a name, initials, profession, title, school, program, logo, or other customer-requested text or design -
are not eligible for return or exchange because of a change of mind, incorrect size selection, or customer ordering
error. This does not affect claims for items that arrive damaged, defective, misprinted, or materially different from the
order placed.
Damaged, defective, misprinted, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or you receive the wrong item,
contact us as soon as possible and include your order number and clear photographs showing the issue. We will
review the claim and, when approved, arrange an appropriate replacement or refund.
Non-returnable items
Certain products cannot be returned, including personalized or custom-made items except when defective or
incorrect, gift cards, and any other products identified as final sale where permitted by law. Please contact us before
purchasing if you have questions about whether a specific item is returnable.
Exchanges
The availability of exchanges depends on the product and the circumstances. For eligible non-custom items, please
contact us first. Personalized and custom-made products are not exchangeable for customer selection or ordering
errors, except when the item received is damaged, defective, misprinted, or incorrect.
Refunds
If a return or claim is approved, we will notify you. Approved refunds will be issued to the original payment method.
Your bank or credit card company may require additional time to process and post the refund.
European Union orders
If merchandise is shipped into the European Union, consumers may have statutory cancellation or return rights under applicable law. Nothing in this policy is intended to limit rights that cannot legally be waived. Exceptions permitted by
applicable law, including certain personalized or made-to-order goods, may apply.
Contact
For questions about returns or refunds, contact shop@asnovidentalinstituteedu.net.